What happens if my event is cancelled or postponed by the coronavirus (COVID-19)?
In this statement, due to the Coronavirus pandemic, Captain Ticket™ will review the refund procedure for cancelled, postponed, and/or rescheduled events. First off, we’d like to express our concern and best wishes for anyone who has been affected by the Coronavirus. In our 39 years in business, we have never seen anything like this and our customers safety is our first concern.
As this situation is unprecedented, we are working to adapt as best we can. As a secondary ticket marketplace, we have no control over official event decisions and whether they are cancelled, rescheduled, suspended, or simply postponed. Such actions are decided upon by the venues, teams, artists, or local governments. If an event is outright cancelled, you will receive a full refund of your purchase. If an event is scheduled to take place but without fans present, it will be considered cancelled and refunds processed accordingly.
CANCELLED EVENTS:
Refunds will be issued for any event that has been permanently cancelled. Refund dates will depend on when the managing League, Team, Artist/Management, Venues, Promoters, and Ticket Exchanges have provided the financing. Captain Ticket™ will be as prompt as possible but cannot guarantee any specific dates for refunds at this time.
Clients may select an in-store credit for Cancelled events. If you opt for the in-store credit, we will add a 10% bonus to your original purchase amount (less any shipping or delivery costs) plus a special promo code good toward future events.
Once your refund is processed, you’ll be notified via email. Please allow 3-5 business days before the refund is posted to the payment method used. There is no need to contact us to initiate a refund.
POSTPONED OR RESCHEDULED EVENTS:
There are NO REFUNDS FOR POSTPONED EVENTS at this time. Every events status is dependent upon the policies of the League, Team, Artist and Management, Venues and Promoters. Captain Ticket has no control over event cancellations or postponements. If you have any questions, please Chat or email us at support @ captainticket.com
Clients that cannot go to the new event date for their postponed event can email us at support@captainticket.com and discuss with us on what offers or options may be available.
Other FAQ's regarding this situation:
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What is a suspended event considered?
A suspended event is treated the same as a rescheduled event and no refund is applicable
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Will Captain Ticket™ reimburse my travel expenses?
We will not reimburse travel expenses. However, many airlines, car rental companies, and hotels are providing special considerations due to the virus. Contact your travel company for more info.
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What's the difference between a cancelled or postponed/rescheduled event?
Cancelled events are completely cancelled and will not take place on any future date. However, when events are postponed or rescheduled, they will still take place on a future date where all issued tickets will still be honored.
